At First Community Bank, we are committed to making our community, the places where we live and work, a better place each day.
With a true focus on "community banking," employees find that they can make an impact through company-sponsored programs such as paid volunteer time, matching gifts for charitable contributions and team participation in charitable events.
Through a comprehensive wellness program, employees and their families challenge themselves to healthier lifestyles and receive the necessary motivation and tools.
With over 50 locations in four states, First Community Bank offers competitive benefits and the personal service you would expect from a company that knows your community.
We welcome all applicants and look forward to new colleagues joining our community!
Duties:
The Branch Manager will oversee the daily activity of the retail branch by adequately staffing and scheduling the branch, coaching teammates, and measuring performance and client satisfaction on a regular and recurring basis by utilization of the various reporting tools provided by Business Intelligence.
Ensure that all the Bank's policies, procedures, and regulatory guidelines are strictly complied with in the process of performing duties.
Ensure the customers' confidential information is properly protected and only used for official purposes.
Improve customers' banking experience by ensuring that the customers are attended to promptly and all their banking challenges are resolved without delay.
Meet or exceed budgeted expectations of retail non-interest branch income by setting expectations for fee collections, interchange by debit card penetration, NSF by monitoring clients making decision, and by reviewing waiver trends and tolerances.
Ensure and track that retail team members are making qualified referrals to banking partners such as Wealth, Bankers Insurance, Mortgage, Commercial, and Treasury Services.
Drive retail non-real estate loan generation by working to identify opportunities in service market of each branch which could include integration with our Marketing team as well as utilization of Business Intelligence.
Expand technology penetration of retail clients by pro-actively mentoring and coaching retail staff.
These include mobile banking, e-statement enrollment, and further utilization of ATMs/ITMs.
Ensure employee adoption and utilization of these services which results in a much deeper understanding of the product or delivery channel.
Certify employee education, usage, and customer advocacy skills of electronic convenience channels on a regular basis as required by management.
Ensure the branch is completing all the daily, weekly, monthly, quarterly, and annual duties as outlined in the Branch Operational Duties document.
Ensure the branch is operating in a sound manner validated by audits conducted by the Internal Audit team.
Lead the LIFT initiative with your staff by actively coaching, mentoring, certifying, and role playing with team to ensure greater understanding of the sales approach and more seamless delivery.
Accountable for mystery shops in the branch and analyzation of each providing feedback to those shopped to reinforce the positive results while also offering advice on improvement for areas that need improvement.
Ensure that deposit exceptions are minimal and addressed quickly after identifying.
Provide coaching and training to enhance the accuracy of account opening that results in a more professional client experience.
Qualifications:
Bachelor's degree in related field or equivalent education and experience
Seven years of retail bank experience
Three years of management experience within a bank branch
Proven record of outstanding customer service
Ability to consistently lead by positive example
Demonstrated proficiency using banking platforms and common office software and systems
Strong verbal and written communication skills
Strong attention to detail
Ability to sit in front of a computer for extended periods of time
Ability to travel, as needed
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